General Terms and Conditions of Sale
1. Introduction
These General Terms and Conditions of Sale (hereinafter "Terms") apply to all sales made on the website www.rubicrochet.com (hereinafter "the Site") operated by RUBI CROCHET (hereinafter "we" or "our"), a company registered in Belgium. By placing an order on the Site, you (hereinafter "the Customer") accept these Terms without reservation.
2. Products
The products available on the Site include handmade crocheted fashion items (hereinafter "Products"). Each Product is described in detail on the Site, including its characteristics, materials, and dimensions. Colors may vary slightly from the photos displayed on the Site due to screen settings.
3. Prices
All prices listed on the Site are in Euros (€) and include applicable taxes in Belgium. Shipping costs are not included in the price and will be added at the time of checkout. We reserve the right to modify our prices at any time, but the price applicable to the Customer's order is the one indicated at the time of purchase.
4. Ordering
To place an order, the Customer must add items to their shopping cart and proceed to checkout. The Customer will be asked to provide personal and payment information, which must be accurate and complete. By confirming their order, the Customer acknowledges having read and accepted these Terms.
5. Payment
Payment is required at the time of the order. We accept the following payment methods:
Secure internet payment link with invoice by Sumup
Payment by credit card with receipt by Sumup Secured
The transaction will be processed securely, and no payment information will be stored on our servers.
6. Shipping and Delivery
We ship our Products to Belgium and other selected countries. Shipping costs and estimated delivery times are specified during the checkout process. Delivery times are indicative and may vary.
Deliveries take place within 1 to 60 days (manual manufacturing time + transport) to the address indicated by the Client when ordering on the site.
We are not responsible for any delays due to customs or unforeseen circumstances beyond our control.
7. Returns and Refunds
In compliance with Belgian law, the Customer has a right of withdrawal, allowing them to return the Product within 14 days of receiving it without providing a reason. The Product must be returned in its original condition and packaging. Return shipping costs are the responsibility of the Customer. Refunds will be issued within 14 days of receiving the returned Product.
8. Warranty
Our Products are handmade and may have slight variations. We guarantee that our Products are free from significant defects in material and craftsmanship. Any defects should be reported to us within 14 days of delivery for possible replacement or repair.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of the Site or the purchase of Products, including but not limited to loss of profits, data, or business opportunities.
10. Privacy
We are committed to protecting your privacy. We collect personal data only for the purposes of processing orders and communicating with you. For more information, please refer to our Privacy Policy.
11. Governing Law and Jurisdiction
These Terms are governed by Belgian law. In case of a dispute, the parties agree to seek an amicable solution before taking legal action. If no agreement can be reached, disputes will be submitted to the competent courts in Belgium.
12. Contact
For any questions or concerns, please contact us at rubicrochet@outlook.com or whatsapp +32487821488.